Need access? Ask your PrepPrime contact to set up a login.
You'll be signed out soon because of inactivity.
ShippearPrepPrime Logistics
Enter your PIN
Quick access to Tasks, Clock, Messages, and Scan.
Shippear
Logistics Management
Dashboard
Receipts
All Receipts
2ST Receipts
Returns
Shipments
Wholesale Orders
B2C Orders
2ST Orders
Storage Orders
Inventory
All inventory
Inventory by bin
Inventory by lot
Inventory by warehouse
Unassigned inventory
Transfers
Kit assemblies
Customers
All customers
Client cards
Rate cards
Rates
Billing
Charges ledger
Storage batches
Invoice batches
Invoices
Automation
History
Posted receipts
Posted shipments
Posted invoices
Posted adjustments
Outbound
FBA Shipments
Ship Documents
Scan
Receive inventory
Receive a return
Pick & pack check
Outgoing scan
Update bin
Email
Messages
Tasks
Clock
Time Clock
History
Schedule
Time Off
Admin
Prep Report
Reports
Payroll
Credentials
Team
Roles
Scheduling
Integrations
Carrier API Keys
Settings
?Staff
Staff
Staff account
Settings
Sign out
Dashboard
Tasks
Messages
Clock
Scan
Menu
Dashboard
Operations
Open direct orders
0
not yet fulfilled or cancelled
Wholesale orders today
0
created today
Stuck shipments
carrier tracking stalled 3+ days
Stuck shipments
—
not delivered, no movement
Tracking #
Days since last event
Last event
Status
Loading…
Billing & admin
Visible to admins & managers
Overdue invoices
—
issued/partial past due date
Draft invoices
—
awaiting issue
Unbilled charges
—
not yet on an invoice
Outstanding balance
—
issued + partial invoices
Wholesale pipeline
Read-only · click Wholesale Orders to manage
Direct orders pipeline
Read-only · click B2C Orders to manage
Shipping out
Draft ship docs · click a card to open
SPD
0
Loading…
shipped since — : —
LTL
0
Loading…
Low stock
0
Loading…
Wholesale Orders
0 selected
View-only — ask an admin for edit access.
Order #
Shipment code
Customer
Stage
Date received
Due date
Actions
2ST Orders
View-only — ask an admin for edit access.
Order #
Shipment code
Customer
Stage
Date received
Due date
Actions
New 2ST order
Ship to (optional)
Package (optional)
Storage Orders
View-only — ask an admin for edit access.
Order #
Shipment code
Customer
Stage
Date received
Due date
Actions
Upload orders
One sheet holds one client's orders, in the same format clients upload from the portal. Every order is created live at stage Received — nothing is created unless the whole sheet is clean.
Upload removal sheet
One sheet becomes one Amazon removal receipt for this client. Items the client doesn't have yet are created waiting for approval, and the receipt can't be counted until they're approved. The client can still change the receipt until we receive it.
New storage order
For inventory already in storage that's shipping out as-is — no prep, no re-boxing. Creating this order also drops a task on the Warehouse Department list.
B2C Orders
View-only — ask an admin for edit access.
Order
Customer
Items / SKU
Source
Due / total
Status
Tracking
Actions
Veeqo channel mappings
Each Veeqo sales channel (a client's store) must be mapped to a Shippear customer before its
orders are imported. Orders from unmapped channels are skipped — never guessed.
Loading channels…
Inventory
Tasks
My Lists
All tasks
My tasks
Loading…
New list
Reassignment requests
Read-only · view only, no editing
Order #
Shipment code
Customer
Stage
Date received
Due date
Details
Order
Request reassignment
A manager or admin reviews this before the task actually moves.
Reassignment requests
Loading…
Assign putaway
Email
Mailboxes
Loading…
Show
New
Assigned
Handled
All
Select an email to read it.
Assign email
Task
List
Priority
Due
Mailboxes
Messages
Channels
#general
#operations
#fbm
#fba
#billing
#warehouse
#audit
#communication
#announcements
Direct
My notes (private)
# general
Private between you and admins — not visible to other team members.
Post announcement
Reports Admin only
Total orders
—
Completed
—
Revenue
—
Avg. cycle time
—
wholesale, receipt→complete (approx.)
Wholesale orders by stage
Revenue by customer (top 5)
Revenue by service
Direct vs. wholesale split
Orders overdue — past its due date and not Complete, Fulfilled or Cancelled, right now
—
order(s)
Stale inventory — items sitting longest, oldest first
SKU
Product
Customer
Qty
Received
Days in storage
Bin
Loading…
Duplicate barcode mappings — same listing SKU mapped to more than one item (a sale would deduct the wrong inventory)
Channel
Store
Listing SKU
Mapped to
Loading…
Time Clock
Loading…
—
Today
—
This week
—
Monthly total
—
Recent Activity
View all
Loading…
History
Date
Clock in
Clock out
Daily total
Method
Loading…
Schedule
Loading…
Time Off
Loading…
Customize dashboard
Choose which sections show on your dashboard. Saved on this device only.
Request time off
Planned requests need at least 48 hours' notice — use Emergency for short-notice absences.
Request a correction
Edit hours
Team
Name
Role
Status
Today
This week
Pending requests
Loading…
Add team member
Scheduling
The weekly pattern this person is expected to work. No row for a day means no shift that day.
Day
Start
End
Loading…
A specific date's exception to the weekly template — different hours, or a day off. Takes precedence over the template for that one date.
Date
Hours
Reason
Loading…
Staff
Dates
Type
Reason
Status
Loading…
Computed live when you click Check — nothing here is saved or shown to staff. This exists so you can validate the definition before it goes any further.
Staff
Expected start
Clock-in
Minutes late
Status
Pick a date and click Check.
Integrations
Order Desk stores
Loading…
Order Desk sync runs
Loading…
Carrier API Keys
These are stored for future carrier-direct integrations — not yet used by any live shipping flow.
USPS
UPS
FedEx
Loading…
Add credential
Receipts
View-only — ask an admin for edit access.
Receipt
Customer
Created
Carrier
Status
Loading…
2ST Receipts
View-only — ask an admin for edit access.
Receipt
Customer
Created
Carrier
Status
Loading…
New receipt
Replace with existing item
Every open order, receipt and return holding this item moves to the item you pick, and this item is retired. Only the same client's approved items are listed.
Receipt
Adjustments
Adjustments over 20 units require sign-off from a different staff member than who created them before they can post.
Adjustment
Customer
Item
Qty Δ
Reason
Status
Loading…
New adjustment
A removal comes out of one bin. Choose it when the item is in more than one.
Roles
Roles are an additional, more granular permission layer — they don't replace admin/manager/can-edit-records, which still work exactly as before. A staff member with no role assigned simply has no role-derived permissions.
Role
Loading…
Select a role to edit its permissions.
New role
Cycle Counts
Discrepancies found during a count become draft adjustments — they go through the normal approval flow (sign-off required over 20 units) before posting.
Count
Scope
Lines
Variances
Status
Loading…
New cycle count
Payroll
Hours are summed from completed shifts (clock in + clock out) whose clock-in falls within the selected period. Shifts still open (not yet clocked out) are listed separately and excluded from totals. Total $ uses each staff member's pay rate/frequency from their Team profile — hourly is hours × rate; weekly/monthly is rate × (approximate pay periods covered by the selected range, by day count) — shown as "—" for anyone without a rate set.
Staff
Shifts
Total hours
Total $
Pick a period and click Apply.
Mark order completed
Skipping the count still completes the order — only Cancel aborts.
Record payroll check
Check history
Loading…
Prep Report
Prep hours are summed from closed prep sessions whose claim time falls within the selected period, against closed shifts from Attendance. Dead time = Shift hours − Prep hours. Rows marked † include at least one force-closed session — that duration is an estimate (nobody clocked out in real time), not a confirmed working stretch. Labels/revenue give full credit per completed order to every staff member who worked it — not a precise per-person split when an order had multiple workers.
Staff
Shift hours
Prep hours
Dead time
Orders completed
Avg min/order
Labels
Revenue
Pick a period and click Apply.
Currently open prep sessions
Staff
Order
Claimed at
Elapsed
Loading…
Credentials
Staff logins — "Can edit" grants Receipts/Orders/Ship Documents/Invoices/Inventory edit rights; everyone can still use Scan and the Inventory page's Move action regardless
Name
Email
Role
Loading…
Client logins
Name
Email
Role
Loading…
New client login
New staff login
A temporary password is generated automatically — you'll see it here to relay to them after creating the login. They never self-register.
Edit login
FBA Shipments
Shipment
Internal #
FBA ID
Client
Verified
Status
Loading…
FBA box content xlsx
Amazon Seller Central export
Box labels PDF
FBA + UPS label pairs
Products — order must match the handwritten bill (A, B, C…)
Boxes
Box
FBA Box ID
SKU
Units
Wt
Dims
Tracking
Code
Box
FBA Box ID
SKU
Units
Wt
Dims
Tracking
Code
Verified
Scan history
Ship Documents
Doc #
Customer
Order
Ships as
PRO #
Pickup date
Notes
Status
Created
Loading…
Posted receipts
Receipt
Customer
Created
Carrier
Type
Loading…
Posted shipments
Doc #
Customer
Order
Ships as
PRO #
Pickup date
Notes
Posted
Loading…
Posted invoices
No.
Type
Customer
Issued
Due
Total
Paid
Loading…
Posted adjustments
Adjustment
Customer
Item
Qty Δ
Reason
Loading…
Ship document
Warehouse Transfers
Transfer #
From
To
Status
Created
Dispatched
Received
Loading…
New warehouse transfer
Transfer
Kit Assemblies
Assembly #
Customer
Kit SKU
Qty kits
Dest bin
Status
Created
Posted
Loading…
New kit assembly
Kit assembly
Scan
Clock
Receipt
Order
Invoice
Return
Adjustment
Cycle count
Ship document
Outgoing scan
Scan any label on the box. Duplicates are rejected.
1
Box / label barcode
Waiting for scan…
2
Amazon FBA label
—
3
UPS / carrier label
—
Recording scan on server…
SCAN RECORDED
—
Already scanned today
Save failed
SAVED · ADD DETAILS (OPTIONAL)
0 packages scanned today — tap to view
Reconcile a shipment's printed labels
Check if a code was already scanned
Total today
0
Not yet manifested
0
Clients
0
Damaged
0
Create manifest
Share manifest with client
Downloads the manifest PDF (filtered to this client) and opens an email draft. Attach the downloaded PDF before sending.
Close manifest — driver handoff
Enter the driver's name to record the handoff. The pickup time will be stamped server-side at the moment you confirm.
Offline queue
Offline queue
Scans saved while offline. Pending entries sync automatically when the connection returns; failed entries were rejected by the server and need a look.
Update bin
1
Item label
Waiting for scan…
2
Destination bin
—
Receive inventory
Receive a return
Damaged and unknown units don't restock
Client decides storage or disposal. Stock moves only if they choose storage.
Pick & pack check
Settings
Change password
Set up PIN
Choose a 6-digit PIN so you don't have to retype your password every time on this device.
Default warehouse
Pre-selects the warehouse when you create a new bin. You can always pick a different one at the time.
Printing
Applies to this computer only. Turn direct printing off when you want to see how a label generated before it goes to paper.
WhatsApp extension
Shows the client's overview, orders, invoices, notes and tasks alongside an open WhatsApp Web chat, in Chrome or Edge. The extension uses whichever Shippear account is logged into a browser tab — right now that's .
Click Download extension above and unzip it somewhere permanent (don't delete the folder afterward).
Open chrome://extensions, turn on Developer mode.
Click Load unpacked and select the unzipped folder.
Open web.whatsapp.com and any chat — a circular "SP" icon appears (drag it anywhere you like; it remembers where you leave it).
To update: download the zip again, unzip over the same folder, then click the reload icon for it on chrome://extensions and reload the WhatsApp Web tab.
Linked WhatsApp groups
Loading…
Main Veeqo account
Your company's primary Veeqo account — pulls orders from all connected stores into B2C Orders.
Checking connection…
Veeqo sync settings
Sync interval, markup rules, label format and carrier defaults.
Customers
Customer name
Email
Phone
Storage rate
Pending charges
Actions
Add customer
Charges ledger
Total charges
$0
all customers
Pending
$0
awaiting confirmation
Confirmed
$0
ready to export
Exported
$0
marked exported
Rates
Loading rates…
Rate cards
The Universal card is the baseline. Once a client has its own card, receipt and shipment fees come only from that card; storage and return fees fall back to Universal for any code the card doesn't set.
Rate cards
Universal rate card
$
New rate card
Starts as a copy of Universal. Edit individual rates after creating.
Edit service code
Billed = EasyPost cost × (1 + %) + the rate above as a flat fee per label. No SHIP entry on either card bills at cost. On a client's card, a blank markup means 0% for that client (it does not fall back to Universal).
Always: every receipt. First receipt only: not on a follow-up receipt made by Post counted (per-receipt fees only). Only when the client requests a count: bills a wholesale receipt whose client pressed Request count — use it for CNT.
Labels purchased and ready to print — batch or one at a time.
Order
Customer
Label
Mergeable orders
Same client, same ship-to, same SKU/qty — combine into one shipment.
Loading…
New wholesale order
Date received
—
Next business day after created
Due date
—
Next business day after received
New direct order
Ship to (optional)
Package (optional)
Manage bins
Bin ID
Type
Capacity
Occupancy
Intake day
Actions
Add new bin
Manage packaging
Boxes, mailers and envelopes you ship in. Inside dimensions and empty weight are used to rate and buy labels.
Name
Kind
L × W × H (in)
Empty weight (lb)
Add packaging
Manage warehouses
Name
Ship-from address
Default
Actions
Add new warehouse
Resolve package
Assign to order
Add to inventory
Move item
Add to container
Shows active containers in this item's bin, plus unbinned ones for this client.
Returns
RMA
Customer
Item
Qty
Reason
Tracking
Days left
Status
Loading…
New RMA
Receive return
Damaged and unknown units don't restock
Item master
View-only — ask an admin for edit access.
Item code
Description
Client
Category
Pack
Rate grp
Units/Box
Dims (in)
CUFT
Dims verified
Loading…
Item
Item information
Units of measure
Dimensions (warehouse team only — billing depends on these)
Identification & handling
Channel listings
Map marketplace listings to this item. An order for a "pack of 4" listing deducts 4 units of inventory — set the pack multiplier accordingly.
Kit recipe
Make this SKU a multi-component kit: shipping it deducts these components per the recipe (unless pre-built kit stock is picked), and Kit Assemblies pre-builds it into its own stock. Components must not themselves be kits (one level only).
Item ledger
Every receipt, shipment, adjustment, and bin move for this item — the answer to "received under X, shipped under Y."
Loading…
Client cards
Client
Contact
Rep
Billing
Terms
Storage
Free days
Retro
Status
Loading…
Connect an Order Desk store
Required. Defaults to today. Pick an earlier date to bring in orders already waiting. Orders placed before this date are never imported.
Set this as late as you can. Every order imported from this date on reserves stock and has an “Imported to PrepPrime” note written onto the client’s real Order Desk order — visible to them, and not reversible.
Save is enabled once Test connection succeeds for the ID and key above.
Client
Address & contact
Address
Billing address
Contacts
Extra people at this client — operations, billing, returns. Staff only; never shown in the client portal. The Email and Billing email above are unchanged.
Name
Role
Email
Phone
Notes
Primary
New contact
General
Shown on this card with the client's current local time. Nothing else uses it.
Received returns wait this long for the client's answer, then go into storage automatically. Changing it does not restamp returns already waiting.
Transaction billing
A warning only: the card shows "Over limit" when unpaid invoices pass it. Nothing is blocked.
Recurring storage
Outbound rate tiers (per order)
Client login access
We create logins for clients — they never self-register. One login can be granted access to several client accounts (e.g. multiple stores).
API & Webhooks
Programmatic access for this client. Admin-only.
API keys
Loading…
New API key — copy it now
This key is shown only once. It cannot be retrieved again — store it somewhere safe.
Webhooks
Loading…
Webhook signing secret — copy it now
Shown only once. Use it to verify the HMAC signature in the X-Shippear-Signature header of each delivery.
Order Desk stores
Each of this client's Order Desk stores is connected once, with that store's own ID and API key. New orders import as direct orders on the next sync. The key is stored encrypted and can be replaced, never read back.
Loading…
Internal notes
Shared with the WhatsApp panel — visible to any staff member, not the client.
Invoices
View-only — ask an admin for edit access.
No.
Type
Customer
Period
Issued
Due
Total
Paid
Balance
Status
Loading…
Generate invoice
Creates a draft from all uninvoiced charges in the period. You can edit lines before issuing. Numbering is assigned at issue.
Storage batches
View-only — ask an admin for edit access.
Batch
Scope
Bill through
Lines
Total
Status
Loading…
New storage batch
Creates a draft — no charges are written until you Post it. Every eligible item in storage bills from its own watermark through the bill-through date above.
Invoice batches
View-only — ask an admin for edit access.
Batch
Scope
Period
Lines
Total
Status
Loading…
New invoice batch
Creates a draft — no invoices are created until you Post it.
Batch
Billing automation
Loading…
Record payment
Invoice
Outstanding
Credit memo
Against invoice
Outstanding
The memo is created as a draft, gets its own CM- number when issued, then is applied against the invoice. The original invoice is never altered.
Home
Loading…
Change password
Loading…
Loading…
Loading…
Loading…
Submit an order for the warehouse to process. Our team confirms it before work begins.
Wholesale / FBA
Bulk shipment to a fulfillment center or reseller — box configuration, prep instructions
B2C / Direct to customer
Ships straight to an end customer's address — ship-to details, carrier method
2ST / 2 Step Shipping
A quick in-and-out shipment — origin, destination, weight
Details
Ship to
Package (optional — lets us buy the label for you)
—
What to ship
New item
Box size and unit weight (optional)
Notes & files
Your order is saved as a draft. Nothing is sent to PrepPrime until you press Submit on it.
Tell us what's on the way. We receive it when it arrives — B2C and 2ST stock is counted unit by unit; wholesale stock is counted only if you ask (Request count, charged per your rate card).
New item
PrepPrime reviews new items before receiving them. You can add it to this receipt now; we count it in once it's approved.
Box size and unit weight (optional)
Loading…
Loading…
Request a return. Our team approves it, assigns an RMA number, and confirms once the item is physically received.
New item
PrepPrime reviews new items first. You can request the return now; we approve it once the item is approved.